INSTALLATION

Onsite Installation and Configuration - Precise Digital specializes in system installations that are single room portable, or will be connected to an existing network infrastructure. These installations will include Complete review and connection of all system components.

• Custom Configuration of the software to include the information specific to your application
• Hardware Installation including running cable, terminations, camera and microphone connection and placement, power sources, etc.
• Full loop testing of the system in its normal envrionment or environments
• COMBINE WITH ONSITE TRAINING to provide for a more cost effective implementation

Remote Installation and Configuration Assistance - Provided by phone and online interaction directly with recording computer.

• Review of all hardware connections
• Review of software and driver downloads and installation
• Review and recommendations for software configurations
• Full loop testing of system
• COMBINE WITH ONLINE TRAINING solutions to provide for a more cost effective implementation

TRAINING

Training - Training is available for all FTR software and Logger solutions. Training covers:

• Installation - Provides the details of how a system is installed including locations, storage mapping, hardware connections, and system defaults
• System Startup - A review of how to start the system initially, as well as the daily "checklist" to go through for recording sessions
• System Operation - All the details for recording and playing back sessions
• File Storage and Distribution - Information related to storage of files, storage locations, backing up and methods of distributing files for playback by other parties
• Support - A review of some of the common issues identified by present clients and the best locations to find answers
• Q & A - Question and answer on hardware, software and product operation

The training courses are provided in a variety of formats, including:

• Onsite Training - Onsite training tailored specific to the needs of your organization. Training is available on all FTR software and Logger products
• Seminars - Half Day and Full Day sessions provided for all FTR Software products.  Seminars are held throughout the United States on an as scheduled basis. Contact us directly for a schedule
• Webinars - Interactive webinars are provided for all FTR software and Logger products. This provides users a cost effective way to attend training without adding the cost of traveling to a location

SUPPORT

Support - A variety of support formats are available. Direct phone support is provided directly to manufacturer technicians, along with Precise Digital support, and an online searchable knowledgebase. This support includes:

• 24/7 telephone support direct to FTR engineers
• One hour response time for all email and web support requests
• Free downloads of service packs and minor upgrades